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Frequently Asked Questions
If your question isn't answered below please get in touch by filling out the contact form below or email us hello@svetlanalazar.com.
My Order
Yes. As soon as we ship your order, we'll email you a FedEX or UPS tracking code.
We try to ship orders out as soon as possible. However, if you need to cancel, please get in touch ASAP and we'll take care of it. Please note, custom orders cannot be canceled or refunded.
We package our orders with lots of care and padding. If this happens, please contact us right away and we'll get it taken care of.
Shipping
Yes.
We ship all US orders out with insured 2-day shipping. This applies to in-stock piece.
For made-to-order or custom pieces, regular production lead-time will still apply.
Refunds & Returns
We want you to be happy! If for any reason you're not satisfied with your purchase, we offer easy, no-questions asked returns within 14 days after your item was received, as long as it's in original, undamaged condition. To initiate a return simply send an email to hello@svetlanalazar.com and we'll send you a pre-paid return label. Custom or modified items may not be eligible for returns. Rings outside of standard sizes (5-8) are not returnable.